Front Desk Manager - Competitive Salary, company paid medical, dental, vision, paid time off
Furnished Quarters, the largest provider of temporary furnished apartments in New York and Boston, is recruiting for a Front Desk Manager for its residential hotel concept called “Q&A.” The hotel brand pays homage to creativity, innovation, and providing solutions for today’s business traveler. All suites will be full-sized, furnished, turnkey apartments–most with separate office space. Q&A is located inside of Manhattan’s iconic 70 Pine in the Financial District.
The Front Desk Manager is responsible for overseeing and maintaining all areas of the Front Office while on duty and is responsible for supervising and directing the activities of Reception Agents and Bell Attendants. The Front Desk Manager will perform a variety of service related tasks, including, but not limited to, processing hotel reservations, registering guests, assigning rooms, ensure all financial transactions for the day are verified and balanced, settling guests’ accounts, and coordinating with other departments to satisfy guests needs.
Acts as Manager on Duty in the absence of the General Manager and Operations Manager.
Supervises and direct the work activities of the Reception Agents and Bell Attendants.
Maintains guest satisfaction, ensuring all service standards and hotel policies are achieved.
Handles guest difficulties by listening to guests’ concerns, offering solutions, and ensuring proper service recovery.
Prepares and completes all end-of-day functions of the hotel, including reconciliation of all financial data.
Responsible for processing all incoming reservations via telephone, email, fax, or through interdepartmental correspondence.
Register guests, establish payment and assign guest rooms.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
Process guest check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.