Part-time Customer Experience Agent, Project Fulfillment - 25-30h/week, $15 per hour

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DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

We started years before crowdfunding was a word. To date, more than 2.6 million people and partners have donated $532 million to projects requesting books, field trips, technology, and other resources for more than 22 million students, overwhelmingly in low-income communities. Our dedicated team and the culture we’ve built together have made it all possible.

Our Team:

The Project Fulfillment Team forms relationships and systems to ensure the right resource or experience is delivered to teachers without delay. You’ll help our team deliver on the core mission of our organization by utilizing best-in-class fulfillment and customer service practices. Our Customer Experience Agents are excellent problem solvers and are at the forefront of helping teachers delight students with classroom materials and experiences.

We are looking for friendly, enthusiastic teammates to provide exceptional assistance to our growing community of public school teachers using our website. If you are motivated by our mission and get a thrill from helping people, we want to hear from you!

You Will:

Communicate with teachers and vendors about project materials and experiences over email, resolving concerns swiftly and effectively, with understanding, a dash of compassion, and a healthy dose of patience
Identify patterns and recurring issues in customer inquiries; resolving and escalating as needed
Review order status updates to help keep teacher projects on track
Prepare and purchase project resources using our web based ordering system
Support our team with other fulfillment processes and administrative duties as needed
You Are:

A great teammate who embraces flexibility and supports the goals of the organization
An exceptional communicator with a strong work ethic
Thorough, self-sufficient, and comfortable with repetitive, intricate tasks
Excellent at finding customer-focused solutions; alert to workload trends and improvements
Thrives in an online environment, tech savvy, and has a willingness to learn new programs
The Extras:

We value office culture, professional development, and fun. We’re an energetic team that loves what we do and values gratitude. Our office has an open floor plan which supports collaboration and team-work. Agents are encouraged to attend events like our monthly All Hands meeting, in-office education events, and social gatherings! We’ve also got coffee and snacks to keep you motivated, even on super busy Monday mornings.

The Details:

Hours: Between 25 – 30 hours per week
Days: Daily schedule is flexible between the hours of 10 am – 6 pm
Location: DonorsChoose.org national office in midtown Manhattan
Length: Now through August, with the possibility of continuing after that
Compensation: $15 per hour
Education: You are a recent graduate, current graduate student, or professional who is motivated to work part-time for a mission-driven non-profit organization. A bachelor’s degree is not required, but is preferred

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