Remote Customer Success Specialist - competitive salary

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Style Hatch is looking for a Customer Success Specialist to join our team. The Customer Success Specialist role is both highly challenging and rewarding. Every day you will have a chance to help Shopify merchants around the world grow their online stores with our premium themes. You will be faced with questions where it will take research to find elegant answers, and at the same time find ways to simplify, document and optimize common answers. Phenomenal service has been one of the cornerstones of Style Hatch’s growth since we started in 2010.

In order to succeed in this role, you will need excellent written communication skills to thoughtfully explain technical details to sometimes non-technical customers. We want your friendliness, unique personality, patience, and empathy to take center stage as you’re answering every question. You will be inspired daily by entrepreneurs and small businesses, and you are encouraged to go above and beyond to be helpful.

What you will do…
Have an impact on the lives and businesses of our customers
Shape how we continue to surprise people stellar support
Listen to customers to help us improve our products
Watch trends to help us create new products
Learn development, design, customer experience, and marketing skills to grow into new roles
Work independently and rely on a team when needed
Learn how to run your own online store
Bring your own unique personality

What we need from you…
A genuine love for helping people
Hands-on experience with customer service
Know your way around the Shopify platform
Basic knowledge of HTML, Liquid, CSS and JavaScript
Strong communication and writing skills
Ability to simplify complexity with easy-to-follow guides
Empathy to help you turn frustrated customers into fans
Resourcefulness and creative drive to find answers

What we would be thrilled if you have…
Interest or experience in running a business—even as a kid
Strong knowledge of HTML, Liquid, CSS and JavaScript
Experience working with themes on Shopify or other platforms
Background in writing help documentation and recording video tutorials

We are a small and growing team that has been profitable since 2010, and at our core, we want to help you feel challenged with interesting work, develop new skills, and enjoy a true work-life balance. We offer a competitive salary, opportunities for growth, and a remote-friendly culture.

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